Return Policy

Due to the collectible nature of our products and the risk of returned items being damaged, altered, substituted, opened, resealed, or replaced with counterfeit merchandise, all sales are final. We do not accept returns or exchanges for buyer’s remorse, accidental purchases, condition disagreements that are consistent with the listing, compatibility issues disclosed in the listing, or changes in market value.

This policy applies to trading cards, sealed card products, booster packs, mystery products, collectibles, video games, consoles, accessories and other merchandise.

Sealed products cannot be returned after opening. Video games, consoles and accessories cannot be returned because of the risk of disc or cartridge substitution, counterfeit components, removed activation codes, data modification, physical damage or internal component replacement.

Customers are responsible for confirming that a video game or accessory is compatible with their console, system, region and equipment before purchasing. Any known defects, missing components or testing limitations will be disclosed in the product listing.

Damaged, Incorrect or Misrepresented Orders

If your order arrives damaged in transit, contains the wrong item, is missing an item, or materially differs from its listing, please contact us within 48 hours of confirmed delivery.

Your message must include:

- Your name and order number

- A description of the problem

- Clear photographs of the item

- Photographs of the shipping package, label and packing materials

- An unedited opening video, if one is available

For video-game claims, please also include clear photographs or video showing the console, disc, cartridge, accessory, error message and reported problem when applicable.

Please retain the item and all original packaging while the claim is reviewed. Do not discard, alter, open, repair, clean, disassemble or return the item unless we provide instructions.

After reviewing the claim, we may offer a replacement, store credit, partial refund or full refund, depending on the circumstances and applicable law. We may require the affected product to be returned using a provided shipping label. Any required return must be the exact item originally sent and must include its original packaging, manuals, inserts, accessories and other contents.

Items determined to have been substituted, altered, disassembled, damaged after delivery, opened, resealed or returned in a different condition will not qualify for a refund. Suspected return fraud, component swapping or counterfeit substitution may be reported to the payment processor, selling platform, shipping carrier or appropriate authorities.

Order cancellations are not guaranteed. Please contact us immediately if you need to request a cancellation. Orders that have already been processed or shipped cannot be canceled.

Nothing in this policy limits rights that cannot legally be waived. Purchases made through a third-party marketplace are also subject to that marketplace’s applicable rules and buyer-protection requirements.